Question 1

Are life jackets provided?

Accepted Answer

Yes, life jackets are provided on the yacht. You must wear it. thank you

Question 2

What is the refund policy?

Accepted Answer

Cancellation 5 days prior to departure: 100%Cancellation 3-4 days before departure: 50%Cancellation 1-2 days before departure: 30%Same-day cancellation and no-show: 0% * In case of bad weather conditions such as high wave warnings or typhoons that make it difficult for yachts to set sail, a 100% refund is possible. * In case of failure to adhere to the departure time (no show/late arrival), a refund is not possible. thank you

Question 3

What is the boarding capacity?

Accepted Answer

The Yacht will operate on a reduced schedule, limiting the number of passengers on board to 20 per 45-person yacht. Please use it so that you can enjoy it more leisurely. thank you

Question 4

How many days in advance should I make a reservation?

Accepted Answer

Before making a reservation, please be sure to check availability of time slots. Since yacht tour reservations are made on a priority basis, it is best to make them as soon as possible. Please note that if reservations are full, you may not be able to use your desired time slot. If you make a reservation 7 days in advance, you can use the time slot you want. Please make reservations for private yacht rentals at least 3 weeks in advance. thank you

Question 5

Can I bring food on board?

Accepted Answer

Yes, it is possible. If you use a private tour, only customers will be on board.You are free to bring food on board, but since this is a public tour product where you ride with other customers, there may be restrictions. thank you

Question 6

I usually get motion sickness a lot. Will I be okay?

Accepted Answer

Yachts with a single hull, like monohulls, are prone to seasickness, The yacht is a catamaran, meaning it has two hulls, so it is much more stable than other yachts. We also provide motion sickness medication for free, so please request it before boarding! thank you

Question 7

Are pets allowed on board?

Accepted Answer

Yes, you can ride for free if you bring a cage.  thank you

Question 8

What time is the most popular?

Accepted Answer

The most popular time is sunset time. Winter hours are 5-6 PM, summer hours are 7-8 PM. * Sunset time reservations fill up quickly, so please make your reservation as soon as possible.

Question 9

If the weather is bad on the day of boarding, will it be cancelled?

Accepted Answer

There are indoor facilities and raincoats are provided free of charge, so refunds are not possible in case of simple rain. However, if the yacht tour is not possible due to bad weather (strong wind and wave warning or heavy rain warning), a 100% refund or schedule change is possible. thank you

Question 10

If only one person makes a reservation, will the trip depart without cancellation?

Accepted Answer

Yes, The Yacht will sail with just 1 person reservation, with no minimum number of people required. thank you

Question 11

What is the duration and services provided?

Accepted Answer

The yacht departs every hour and the journey takes one hour. In addition, the services provided free of charge are water/drinks/blankets/hot packs (winter)/Polaroid (day)/firecracker experience (night), and the experience service is captain experience.* Beer and refreshments are limited for the time being due to COVID-19. thank you

Question 12

I made a reservation in advance and arrived later than the departure time. Can I get a refund?

Accepted Answer

Since yacht tours are 100% reservation-based, refunds and schedule changes are not possible for late arrivals or no-shows due to customer negligence. Please read the refund policy carefully to avoid any mistakes. thank you

Question 13

"Isn't it dangerous for infants under 36 months, the elderly, and the disabled to ride it?"

Accepted Answer

Yes, yachts don't travel that fast, Because it runs slowly, there is no problem at all. Wheelchair access may be restricted depending on weather conditions. thank you

Q & A